Frequently Asked Questions
Everything you need to know about your Roseland Furniture order.
What are your delivery options and timeframes?
We offer standard and premium room-of-choice delivery across the UK. Most in-stock items are delivered within 3-7 working days, and you will receive a tracking link as soon as your order leaves our warehouse.
Do you offer a warranty on your furniture?
Yes, all Roseland Furniture products come with a 12-month manufacturer's guarantee against structural defects, ensuring peace of mind with every purchase.
What is your return policy?
We want you to love your home. If you are not completely satisfied, you can return your items within 30 days of delivery, provided they are in their original packaging and unassembled.
Is the furniture delivered fully assembled?
Many of our ranges, such as our solid oak collections, are delivered fully assembled. However, some items like beds and dining tables may require partial assembly. Please check the 'Product Specifications' section on the individual product page for details.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer interest-free finance options through Klarna and PayPal Credit for flexible payment.
How can I care for my oak or painted furniture?
To maintain the beauty of your furniture, we recommend regular dusting with a soft cloth and using coasters for hot or wet items. Avoid placing furniture in direct sunlight or near heat sources to prevent cracking or fading.